An assistant drafts the answer from that building's own documents, such as house rules and building systems. Your staff read it and send it, and the fifth "where's the shutoff" of the week stops eating a manager's afternoon. A staff version runs today at one portfolio. The version that answers tenants directly is what I build for you.
Everything happens in writing — you'll get a concrete plan back, not a sales call.
Illustrative example, not a screenshot of a client system. What I build runs on your own rules, templates and software.
Building manuals, house rules, FAQs, maintenance schedules. PDFs, scans, old Word files - whatever exists, in whatever state.
Each building gets its own profile from its documents, so the answer about a boiler comes from that building's boiler, not a generic one.
By email, portal message, or messenger - whatever channel they already use to reach you. Nothing new to install for them.
Strictly from your documentation. If the answer isn't in the documents, it says so and routes the question to a human instead of guessing.
One click. Over time, you can let routine answers go out automatically and keep approval only for sensitive topics.
Questions, answers, who approved, response times - so you can see what residents actually ask and fix the root causes.
Usually gathered in one email thread. No preparation beyond finding the documents you already have.
It drafts only from your documents and every draft passes staff approval before sending. When the documents don't cover something, it hands off to a human - it doesn't improvise.
Most languages your residents write in. The knowledge base stays in one language and answers come back in the resident's. I test it on your languages before it goes live.
In your accounts or on your own server: your mailbox, your storage, automation on Make or n8n with the Claude API. Nothing lives on my servers.
Tell me where resident questions land today and who answers them — two or three sentences is enough. You'll get a concrete plan for your buildings back, not a pitch deck.
Tell me about your process