The tenant films a short guided video at move-in and move-out — timestamped, checked for completeness, filed against the unit. No inspector visit, and no guessing what's actually on file.
Everything happens in writing — you'll get a concrete plan back, not a sales call.
Illustrative example — your build runs on your own rules, templates and software.
No app store, no account. It opens on their phone and walks them through the recording.
The flow tells them exactly what to film: each room, the meters, close-ups of any existing damage. Ten minutes of their time.
Missing rooms, too-short clips, unusable footage - the system asks them to re-film before accepting, so you never discover a gap later.
The video is dated, attached to the unit and the lease, and stored in your cloud - a record that's easy to find two years later.
Same route through the unit. Differences get flagged for staff review - your team looks at minutes of footage, not hours.
One click exports the packet: dated move-in footage, dated move-out footage, the checklist. That's usually the end of the argument.
Usually gathered in one email thread. No preparation beyond finding the documents you already have.
It's part of the move-in process, like any inspection - and it protects them too: their footage proves pre-existing damage wasn't theirs. Fallback is a staff visit, same as today.
It's timestamped, complete by checklist, and stored unmodified. In a deposit dispute, dated footage beats memory and undated photos every time.
In your storage, under your accounts. I set up the pipeline; the records are yours.
Tell me how you currently document unit condition at move-in and move-out — two or three sentences is enough. You'll get a concrete plan for your own process back, not a pitch deck.
Tell me about your process