Access codes, house rules, a welcome message, the first invoice, the move-in video request — sent the same day a lease is signed, without anyone working down a list by hand.
Everything happens in writing — you'll get a concrete plan back, not a sales call.
Illustrative example — your build runs on your own rules, templates and software.
Wherever the signature happens - DocuSign, your PM software, a scanned PDF by email - that's the trigger. Nothing needs to change in how you close a lease.
Sent to the resident the same day, in their language: what to expect, when to move in, who to contact.
Door codes, gate codes, parking passes, package-room access - whatever your buildings use, listed out and sent, not handed over verbally at the front desk.
The building's actual house rules and the first prorated invoice, attached - not "ask the office later."
A link to record the move-in walkthrough (see Move-in / Move-out Records) goes out automatically, so the condition record exists before day one is over.
A simple view of who's moved in, who hasn't opened the welcome email, and what's still outstanding - nothing depends on someone remembering a new tenant exists.
Usually gathered in one email thread. No preparation beyond finding the documents you already have.
No - it replaces the checklist around it: what gets sent, when, and whether anyone checked it happened. Physical handoffs stay exactly as they are today.
The sequence doesn't wait for office hours - a lease signed Friday night still gets a welcome message before Monday.
Yes - the packet is built per building, from that building's own house rules and access setup, not a generic template.
Tell me what happens today between a signed lease and move-in day — two or three sentences is enough. You'll get a concrete plan built around your own buildings, not a pitch deck.
Tell me about your process